Thank you for choosing to be part of our community at Quest Experience / Quest Media Hub (“Company,” “we,” “us,” or “our”).
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use Stream Craft Studio, our website, and related services.
If you have any questions or concerns about this policy, please contact us at [email protected].
1. Information We Collect
We collect personal and technical information in the following ways:
a. Information You Provide
We collect personal information that you voluntarily provide when you:
Create an account or subscribe to our services
Request a demo, consultation, or project quote
Contact us through our website or support channels
Make a payment or submit billing information
This may include:
Full name, company name, and role
Email address and phone number
Billing and payment information (handled securely via payment processors)
Login credentials (for account authentication)
Project or production details (if applicable)
b. Information Collected Automatically
When you use our website or app, we may automatically collect:
IP address and browser type
Device information (operating system, version, hardware)
Usage data such as pages viewed, session duration, and click activity
Crash reports or performance data (to improve service reliability)
We use cookies and similar technologies to enhance your experience, track usage patterns, and personalize content. You can control or disable cookies in your browser settings.
2. How We Use Your Information
We use your personal information to:
Provide and operate the Stream Craft Studio platform
Manage accounts, subscriptions, and payments
Communicate important updates and service announcements
Offer customer support and technical assistance
Improve, optimize, and secure our services
Send marketing or promotional messages (with your consent)
Comply with legal obligations and enforce our Terms of Service
3. How We Share Your Information
We do not sell your personal information.
However, we may share your data with:
Service providers that help us operate our platform (e.g., hosting, analytics, billing)
Technical partners involved in data integration or custom project work
Legal authorities, if required by law or to protect rights, property, or safety
All third-party partners are bound by confidentiality and data protection agreements.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."
4. Data Storage and Security
We store data on secure servers with trusted cloud providers.
To protect your information, we use:
SSL encryption for data transmission
Restricted employee access on a need-to-know basis
Regular security reviews and patching
Encrypted payment processing via PCI-compliant vendors
While we employ strong safeguards, no system can guarantee 100% security. You share information with us at your own risk.
5. Data Retention
We retain your information for as long as your account is active or as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements
You may request deletion of your account and data at any time by contacting [email protected].
6. Your Privacy Rights
Depending on your location, you may have the right to:
Access the data we hold about you
Request correction or deletion of your information
Withdraw consent for marketing communications
Receive a copy of your data in a portable format
To exercise these rights, email [email protected]. We will respond within 30 days.
7. Children’s Privacy
Our services are not directed to children under 18.
We do not knowingly collect information from minors.
If we become aware that we have collected personal data from a child without parental consent, we will promptly delete it.
8. Third-Party Links and Integrations
Stream Craft Studio may include integrations or links to third-party services (e.g., APIs, cloud platforms).
We are not responsible for the privacy practices or content of these third parties.
Please review their privacy policies before providing any personal information.
9. International Data Transfers
Your information may be transferred and stored on servers located outside your country of residence.
By using our services, you consent to this transfer in accordance with applicable data protection laws.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in technology, regulation, or business operations.
Revised versions will be posted on our website, and the “Last Updated” date will indicate the latest version.
Continued use of our services after any update constitutes acceptance of the revised policy.
11. Contact Us
If you have questions, concerns, or requests about this Privacy Policy, please contact us at:
Quest Experience / Quest Media Hub
5830 E 2nd St, Ste 7000 #20122
Casper, Wyoming
📧 [email protected]
📞 +1 (888) 906-6813